Return & Refund Policy

Last updated: 7/15/2026

At Zartab Hair Oil, your satisfaction is our top priority. Because our products are organic and used for personal care, we maintain a strict return policy to ensure the safety and hygiene of all our customers.

1. Can I return a product?
We accept returns only under the following conditions within 7 days of delivery:

  • Damaged Product: If the product arrives with a broken seal, damaged packaging, or a defective bottle.

  • Wrong Product: If you receive a product different from what you ordered.

  • Expired Product: If the product received has passed its expiry date.

2. What is NOT returnable?
We do not accept returns for:

  • Change of mind or "I didn't like the scent/texture."

  • Products that have been opened, used, or unsealed (hygiene reasons).

  • Products damaged due to customer mishandling after delivery.

  • Items returned after the 7-day window.

3. How to initiate a return
If your product qualifies for a return, please follow these steps:

  1. Email us at support@zartab.store within 48 hours of receiving your order.

  2. Include your Order Number, a photo of the damaged/incorrect product, and your reason for return.

  3. Our support team will reply within 24 hours with a return authorization and the address to send the product back.

4. Refund Process
If your return is approved, we will process your refund within 5 business days.

  • For Cash on Delivery orders: You will receive a refund via bank transfer or EasyPaisa (whichever is easiest for you) within 7 business days.

  • For Pre-paid orders: The refund will be issued back to your original payment method.

5. Shipping Costs
If the return is due to our error (damaged/wrong product), we will cover the return shipping costs. If the return is not approved or outside the 7-day policy, shipping costs will be the responsibility of the customer.